This site uses cookies to provide you with a more responsive and personalised service. By using this site you agree to our use of cookies. Please read our PRIVACY POLICY for more information on the cookies we use and how to delete or block them.
  • Сustomer Relationship Management (СRM)

Сustomer Relationship Management (СRM)


•    Diagnostics of the existing system of customer relationship management (СRM).
•    Developing a strategy of customer relationship management. Formulation of client policy.
•    Optimization of business processes in terms of customer relationship management.
•    Development of client organizational structure.
•    Development and implementation of a system for monitoring client needs and getting feedback.
•    Development of staff motivation system for client units.
•    Development of terms of reference for the implementation of the CRM-system.
•    Selection, adaptation and implementation of the CRM-system.
•    Providing the necessary level of training of IT staff and end users.