• Сustomer Relationship Management (СRM)

Сustomer Relationship Management (СRM)

 

•    Diagnostics of the existing system of customer relationship management (СRM).
•    Developing a strategy of customer relationship management. Formulation of client policy.
•    Optimization of business processes in terms of customer relationship management.
•    Development of client organizational structure.
•    Development and implementation of a system for monitoring client needs and getting feedback.
•    Development of staff motivation system for client units.
•    Development of terms of reference for the implementation of the CRM-system.
•    Selection, adaptation and implementation of the CRM-system.
•    Providing the necessary level of training of IT staff and end users.

 

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